Postage & Packaging
To make our charges as simple as possible there is
one single P&P charge of £5.50 regardless of how much you order which is
Royal Mail 48. This is for UK Mainland only.
Free delivery on all orders over £20.
Our aim is to post all orders within 7 working days, subject
to stock availability and if items are personalised there may be additional
time needed .
You will be notified once your purchase has been dispatched , with parcel tracking number
Please ensure the delivery address provided at checkout is
correct as we cannot be held liable for missing parcels.
Returns
Returns
We really do hope you are happy with your order but if for any reason you are not,please contact us . you can return the item to us providing the items have not been personalised.
All items must be returned to us in the condition they were sent, unused and in their original packaging.
For all returns, it is the responsibility of the customer to arrange and pay for all the return postage costs. This is non-refundable.
Please be sure to contact us first on the email address provided to initiate a return and clearly state why you wish to return your item and a returns address will be given.
Studio Beth cannot be held responsible for any parcels that may get lost in transit, so ask that you obtain proof of postage when making your return..
Where goods are faulty please contact us on the email provided. Please ensure you report any damages within 24 hours of receipt as we cannot be held responsible after this point but we will of course try our hardest to help where we can.
Others
Sale Items
Due to the sale items already being heavily discounted, please note that these items are NON-REFUNDABLE.
Imperfect Items
Due to the imperfect items already being heavily discounted, please note that these items are NON-REFUNDABLE.
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Our promise to you
What people say
Studio Beth made my family a lovey family frame.
Highly recommended for commissioned frames.
I ordered the reindeer food and magic key set from Beth. It is just
gorgeous! Even nicer than it looks in the photos. My little boy will be
so excited to receive this on Christmas Eve. I would highly recommend
her work..
Ordered a lovely personalised gift from Beth I recommend her work x.